BVAA Lunch & Learn: The art of effective communication to build better working relationships

Join us for the next 'Lunch & Learn' event in the BVAA's Next Generation programme of lunchtime activities. 

What is it?

It’s a series of short and snappy lunchtime webinars, designed for the next generation of industry professionals, and delivered by experts in their field. 

This 45 minute webinar is free to attend, with questions from the audience actively encouraged.  Open to BVAA Members ONLY.

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Subject: The art of effective communication to build better working relationships

Session Description: Good communication skills help us to impart and receive information effectively through verbal, non-verbal, written and visual methods. When coupled with powerful interpersonal skills, good communication is essential for personal, workplace and business success.

This 45-minute, interactive Lunch & Learn session will cover key aspects including active listening, empathy, respect, clarity of expression, body language, confidence and other invaluable interpersonal techniques to create greater impact, engender stronger relationships and foster mutual understanding in the workplace leading to enhanced business success.

Moreover, given the increase in Artificial Intelligence and automation, the development of person-centric skills is becoming more important.

Presenter: Dr Martin Haigh MBE, Lattitude7

About Martin: Martin Haigh MBE is an experienced, passionate and highly engaging trainer, enabling people and businesses to flourish. He is a Chartered Engineer who holds a Ph.D from Leeds University. He became group coach for an international company embracing talent management and organisational development. Martin was responsible for personal development and training for senior leaders from various countries. He also arranges and delivers on international team building seminars.

Martin has been active in management, leadership, presentations and ethics training for many years and is an NLP Practitioner, Appreciative Inquiry Practitioner and psychometric profiler. Martin is licenced to deliver accredited training and through his international experience and cultural awareness, can offer a range of learning experiences to support people, teams and businesses.

Details:

• Wednesday 10th June 2026
• 12:30 - 1:15pm
• Online Via Microsoft Teams

For further information, and to book your place, contact Sophie Anderson: sophie@bvaa.org.uk.

BVAA TRAINING COURSE CANCELLATION POLICY

1. Delegate Cancellation
If a delegate is unable to attend a booked BVAA training course, the following terms apply:

• Cancellations received more than 14 days before the course date - A full refund will normally be issued, or (if preferred) the booking fee may be credited against the next scheduled BVAA training course.
• Cancellations received 14 days or fewer before the course date - No refund will normally be available, as event costs will already have been committed and cannot reasonably be recovered, to avoid these costs being passed on to other members.
• Non‑attendance without prior notice - No refund will be given.

2. Delegate Substitution

• A booked delegate may be substituted, at no additional cost, up to 48 hours before course commencement.
• BVAA must be notified in advance of the substitute’s name and contact details.

3. Exceptional Circumstances

• BVAA recognises that exceptional circumstances can arise.
• Requests for refunds or credits outside the terms above will be considered fairly and reasonably at BVAA’s discretion, but cannot be guaranteed.

4. Course Cancellation or Changes by BVAA

• BVAA reserves the right to cancel, postpone, or reschedule a training course where necessary (for example due to low delegate numbers, instructor availability, or unforeseen circumstances).
• In the event that BVAA cancels a course, delegates will be offered:
• a full refund where possible, or
• the option to transfer their booking to a rescheduled or alternative course.
• BVAA cannot accept liability for travel, accommodation, or other associated costs incurred by delegates.

5. Refund Method

• Any refunds due will be made to the original payer, using the original payment method where possible.

Acknowledgement
By booking a BVAA training course, the delegate (and/or the booking organisation) will be required to confirm that they have read, understood, and accepted this Training Course Cancellation Policy.  These terms apply to all bookings, whether made by individuals or organisations.